Ombudsperson
The ombudsperson deals with complaints relating to education and examination organisation.
What can an ombudsperson help with?
The powers of a faculty ombudsperson extend to receiving students’ complaints and comments concerning the following matters:
- educational organisation
- exam schedule
- exam proceedings
- assessment of Master’s theses
- outcome of examiners’ meetings
- announcement of results
- monitoring of study progress based on exams
In the first place you need to address complaints to the faculty ombudsperson. Under certain conditions, you can contact the central ombudsperson.
Other complaints & suggestions
If you want to respond to issues in the daily life of our university, you can send an e-mail to feedback@vub.ac.be. This is the official contact address for feedback on our university policy and organisation.
The student information hub will treat your feedback with care and discretion from a professional customer relations service. It mediates between the parties involved, looks for a pragmatic solution and informs the university board if necessary.
Other matters:
- for technical defects: infradesk@vub.ac.be
- for notifications of sickness or absence: your faculty secretariat
- for general news and info: info@vub.be
- for unacceptable behavior: registration of unwanted inappropriate behaviour
Faculty ombudsperson
Each faculty has its own ombudsperson. If your faculty ombudsperson is involved in the conflict, you can contact the central ombudsperson.
Social Sciences & Solvay Business School
Prof. dr. Bruno Heyndels
Telephone number
+32 2 629 21 17
Bruno.Heyndels@vub.be
Medicine and Pharmacy
Dr. Bart Van der Auwera
Telephone number
+32 2 477 43 39
bartvda@vub.ac.be
Engineering
Prof. dr. Danny Van Hemelrijck
Telephone number
+32 2 629 29 29
Danny.Van.Hemelrijck@vub.ac.be
Arts and Philosophy
Prof. dr. Dirk Vanden Berghe
Telephone number
+32 2 629 12 61
Dirk.Vanden.Berghe@vub.ac.be
Physical Education and Physiotherapy
Prof. dr. Steven Provyn
Telephone number
+32 2 477 44 14
Steven.Provyn@vub.ac.be
Psychology and Educational Sciences
Prof. dr. Katrien Struyven
Telephone number
+32 2 629 11 32
Katrien.Struyven@vub.ac.be
Law and Criminology
Prof. dr. Erna Guldix
Telephone number
+32 2 629 25 53
Erna.Guldix@vub.ac.be
Science and Bio-engineering Sciences
Prof. dr. Dominique Maes
Telephone number
+32 2 629 18 52
Dominique.Maes@vub.ac.be
Ombudsperson for PhD students
The ombudsperson for PhD students receives comments and complaints from PhD students.
More information about the ombudsperson for doctoral students can be found in the Central PhD Regulations.
campus Etterbeek
- Ombudsperson: Prof. Dr. Ann Nowé
- Office: Campus Etterbeek, building G, room 10G.711B
- Telephone number: +32 2 629 38 61
- E-mail: ombudsphd.etterbeek@vub.be
campus Jette
- Ombudsperson: Prof. Dr. Luc Bouwens
- Office: Campus Jette, building D, room D036 (ground floor)
- Telephone number: +32 2 477 44 05
- E-mail: ombudsphd.jette@vub.be
Central ombudsperson
If your faculty ombudsperson is involved or absent you can turn to the central ombudsperson.
In the event that a faculty ombudsperson is involved in a conflict thus compromising independence and impartiality, or in the event of absence of the faculty ombudsperson, a student can turn to the central ombudsperson.
Besides that the central ombudsperson may also act in case of appeals against study progress decisions.