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    I cannot log on to the SelfService

    Often this problem has a very logical cause. Therefore, first go over the checklist below.

    1. Have you fully completed your registration for the study programme? Have you signed the registration contract more than 24 hours ago?

    * No -> Course registration is only possible when your registration is 100% complete. Sometimes the processing of your data in the administrative system takes 1 day and night.

    * Yes -> Go to 2.

    2. Have you already activated your VUB email address and NetID? Is your login and password correct?

    * No -> You can manage all this yourself in the Personal Account Manager (PAM).

    * Yes -> Go to 3.

    3. Log in to 0365 mail and the VUB learning platform Canvas.

    This is the ultimate test to check if something is wrong with your access to the Self Service.

    * If you are able to log on to 0365 mail and the learning platform, but not to the SelfService: report this to the Education and Student Administration.
    * If you cannot log in to SelfService, 0365 mail and the learning platform and the PAM does not offer any solace: contact the ICT helpdesk.

    You will not see the link for course registration in your SelfService before the date on which the course registration opens.

    I do not have the link 'register my courses' in the SelfService

    Often this problem has a very logical cause. Therefore, first go over the checklist below.

    ! ! Be sure to look at the opening date of the course registration >>> You will not see the link in your SelfService before that date.

    1. Have you fully completed your registration for the study programme? Have you signed the registration contract more than 24 hours ago?

    * No -> Course registration is only possible when your (re)enrollment is 100% complete. Sometimes the processing of your data in the administrative system takes 1 day and night.

    * Yes -> Go to 2.

    2 Most likely you have logged on with your temporary account (this is a combination of your email address and a password).

    * Yes, I have used the temporary account to log on -> Use your VUB email address to log on. You can create or adjust this in the Personal Account Manager (PAM).

    * No, I have used my VUB email address and it has already been 24 hours since my (re)enrollment -> Go to 3.

    3. Do you still need to take exams in the second session exam period? Or will you hand in your bachelor paper of master thesis in the second session exam period?

    * Yes -> Only after the second session exam period has ended you will be able to register your courses. This is even so when you have already enrolled in another study programme.

    * No -> Go to 4.

    4. The past academic year were you enrolled with a credit or exam contract or were you a guest student at the VUB?

    * Yes -> These registrations must first be completely 'closed' in the VUB administration. This is done in the course of week two of the new academic year. From week three you will therefore be able to register courses.

    * No -> Report the problem to the Education and Student Administration.

    A course is missing in my course overview

    Sometimes it happens at the course registration that the system talks about an x-number of compulsory courses, but that one is missing. The course is not visible.

    This has to do with programme changes between 2 academic years.

    You then have 2 options:

    * wait until the official start of the academic year OR
    * have your learning path counsellor add it manually.